Privacy Policy
Last updated: January 25, 2026
At FLOW METRICS (“we,” “us,” or “our”), we understand that your privacy is essential. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our CRM platform and related services (collectively, the “Service”).
By accessing or using FLOW METRICS, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Service.
Information We Collect
We collect information you provide directly and data generated through your use of the Service:
- Account Information: Name, email address, company name, job title, and phone number when you register or contact us.
- Business Data: Contacts, deals, tasks, communications, and workflow data you input into the platform.
- Usage Data: IP address, browser type, pages visited, time spent, and feature interactions (collected via cookies and similar technologies).
- Payment Information: Processed securely by our PCI-compliant payment partners (e.g., Stripe). We do not store full credit card details.
How We Use Your Information
We use your data only for legitimate business purposes, including:
- Providing, maintaining, and improving the FLOW METRICS platform;
- Onboarding your team and delivering tailored support;
- Communicating service updates, security alerts, or policy changes;
- Analyzing usage trends to enhance product performance;
- Complying with legal obligations and protecting our rights.
Data Sharing & Disclosure
We do not sell your data. We may share it only in the following circumstances:
- With your consent (e.g., integrations you enable);
- With trusted service providers (e.g., cloud hosting, analytics, support tools) under strict confidentiality agreements;
- If required by law or to protect the safety of our users, employees, or property.
Data Security
We implement industry-standard measures to protect your data, including encryption in transit (TLS 1.3+) and at rest, role-based access controls, regular security audits, and employee training. Our infrastructure is hosted on secure, SOC 2-compliant cloud platforms.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information;
- Export your data in a machine-readable format;
- Restrict or object to certain processing activities;
- Withdraw consent (where applicable).
To exercise these rights, contact us using the details below.
Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Upon account termination, your business data is deleted within 30 days, unless legal holds apply.
International Transfers
FLOW METRICS operates globally. Your data may be transferred to and processed in countries outside your residence (including the United States). We ensure such transfers comply with applicable data protection laws through contractual safeguards.
Changes to This Policy
We may update this Privacy Policy periodically. The “Last updated” date will reflect revisions. Continued use of the Service constitutes acceptance of changes.
Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your data, please reach out: