Refund Policy
Last updated: January 25, 2026
At FLOW METRICS (“we,” “us,” or “our”), we stand behind the quality and reliability of our CRM platform. This Refund Policy outlines the terms under which refunds may be issued for paid subscriptions to our Service.
Subscription Billing
All plans are billed in advance on a monthly or annual basis. Payments are processed securely through our authorized payment partners. By subscribing, you authorize us to charge your selected payment method for the applicable fees.
Refund Eligibility
We do not offer automatic refunds. However, we evaluate refund requests on a case-by-case basis under the following conditions:
- Requests must be submitted within **14 days** of the initial subscription payment;
- The account must show minimal usage (e.g., no significant data import, pipeline creation, or team onboarding);
- The request is not related to change of mind after full evaluation of core features.
Refunds are granted at our sole discretion and are not guaranteed.
Enterprise & Custom Agreements
Customers on custom or enterprise contracts (including annual prepayments) are governed by the terms of their signed agreement. Refund terms for such arrangements are specified therein and supersede this general policy.
How to Request a Refund
To submit a refund request, please contact our support team with the following information:
- Your full name and company name;
- Account email address;
- Date of purchase and plan type;
- Brief explanation for the refund request.
We will respond within 5 business days.
Contact Us
For questions about billing, subscriptions, or refund requests, please reach out: